CASTLE VALE COMMUNITY HOUSING ASSOCIATION

G. Purchase Construction Ltd has been appointed by Castle Vale Housing Association to deliver CVCHA’s Responsive Repairs and Maintenance Service over the next 5 years. The contract will be delivered utilising the company’s own Handheld Maintenance Management system and true ‘open book’ accounting.

Innovation and Partnership

G Purchase Construction Ltd work with all of our clients in a spirit of partnership. We believe that this ethos and culture benefits the delivery of all contract types and stimulates innovation and continuous improvement from within the parties.

We were shortlisted with Castle Vale Community Housing Association (CVCHA), in the category of innovation and partnership for the West Midlands' finals of the Constructing Excellence, Celebrating Excellence event at the International Convention Centre in Birmingham. This was in recognition of the hard work and dedication shown by the partnership team in the first year of the 4 year partnership arrangement in delivering tremendous progress and excellent customer results within such a short period of time. Staff and guests from both organisations celebrated the honour at the prestigious awards dinner, pictured below, in April 2008.

Some key characteristics of the arrangement are:

• The seamless co-location of staff within the CVCHA offices resulting in a single point of contact for customers.
• Integrated IT systems and use of mobile handheld technology resulting in “Real time reporting.”
• Joint partnership workshops resulting in Service Improvement plans
• 100% appointments
• Shared budgetary management
• An integrated and effective supply chain resulting in added value initiatives.
• A “ring fenced” local delivery team.
• Local employment and training initiatives
• Targeting the employment and training of individuals from within the local BME community
• Working in partnership and supporting local schools and education business links in offering work experience placements to under 16’s